Private Lesson Quiz

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Question 1 of 5

1. Question
What information do we need to capture from the guest when dealing with a booking request?
- Previous experience and focus for the lesson
- Height and weight
- Favourite genre of music
- Contact information
- Time and availability
- Favourite hobbies
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Question 2 of 5

2. Question
When can coaches not schedule a private lesson?
- On a Monday or Wednesday
- During shifts / rostered hours
- On the weekend
- During peak hours (11.30 – 4.30 on the weekend), and on rain days where possible
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Question 3 of 5

3. Question
What can we do to help provide a good customer experience?
- Only contact coaches of an appropriate skill level, provide the coach with all information captured to help them build a plan for the lesson, only run one hour lessons, follow the structure to provide a consistent product
- Outsource coaches from other businesses to help us deal with the amount of private lesson bookings we receive
- Give the guests extra time at the end of the lesson so they think we are awesome
- All of the above
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Question 4 of 5

4. Question
What is the recommended basic structure of a private lesson?
- Dynamic warm-up, trampoline warm-up, bed trick, personal goal / flip, game / fun
- Warm-up, game, flip, bed trick, cool down
- Wing it and don't follow any structure
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Question 5 of 5

5. Question
What should we do as we finish up a private lesson?
- Ask the guests how they feel about the tricks that were covered and if they remember any key coaching points
- Send across a scanned copy or typed up version of the lesson planner and any videos recorded during the session
- Put the original lesson planner document in the private lessons section in the filing cabinet for future reference if the guest is to book again
- All of the above
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Private Lesson Quiz

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