Role, Admin, and Onboarding

8 Topics | 1 Quiz

Vision of Business

Expectations of Staff

Staff entitlements

Communication Chain of Command

Leave types and how to request leave

Getting shifts covered

Operations: Holidays vs School Term

Software and Tools Used

Documents and App Setups

9 Topics

Document Checklist

Employment Agreement

Job Description

Employee Handbook

Banking and IRD info

Humanity – Rostering

Slack – Internal Communications

Roller – Point of Sale and Booking Management

Customer Facing Aspects

5 Topics

Answering Phones

Basic POS skills and searching bookings

Cleaning Delegation

Session Start Times and Marking Hands

10 Topics

Presence on Floor

Communication with other Staff

Assisting Guests

Injury Prevention

Mat Organisation

Session Changeovers

How to treat different demographics

Managing Busy vs Quiet Sessions

Watching Reception

16 Topics

POS vs Venue Manager

POS: Search a booking

POS: New Booking

POS: Multipasses (Creation and Redemption)

POS: Memberships (Creation and Redemption)

VM: Daily Capacity

VM: Booking Page Shell

VM: Taking Payment

Backend Aspects

7 Topics

Standards and Why it’s Important

Toilet Deep Clean

Party Room Clean

Vacuuming Tramp Floor

Where to find Task Sheets

Basic Maintenance

5 Topics

Snowboard Addiction Service

Spring Replacement

String Replacement

Tramp Bed Repair

Vacuum Cleaner Service

Role Specific

9 Topics

Unlocking Doors

Turning on air bag

Turning on lights

Starting computer

Checking overview of day

Checking state of Close

Fans and Heaters

Phone and Emails

8 Topics

When to do cleaning tasks

When to kick people out

Shutting down Tramp Floor

Power down checklist

Locking Up and Door Check

Bonus Lessons | Deep Dives

5 Topics

Understanding the Guests Perspective

How to set tone correctly at the start of the experience

Flow of Check In Process

Safety Speeches for different groups

Things to look for early in the session

Replying to Emails | Tone, Structure, and Priorities

10 Topics | 1 Quiz

What is tone in your writing?

How to control the tone of your writing

The tone to be used at SITE when writing emails

Avoiding Redundancies and Simplifying Sentence Structure

What is grammarly and how do I use it

Proofing | Reading emails back to yourself

Proofing | Checklist for key things to look for

Status of Conversation in Inbox

Dealing with hard to answer emails

Replying to Emails Quiz

Adding Bookme Sessions to Roller and Redeeming

3 Topics

Adding Bookme session to Roller

Sending Confirmation to Customer

Redeeming When Customer Arrives

Bookme Roller Booking and Redemption

Slack – Internal Communications

Floor Staff Documents and App Setups Slack – Internal Communications