Expectations of Staff

A lot of what we expect out of our staff at SITE is outlined in our principles that you just read through. With that said there are also other expectations.

• We expect our staff to be punctual. This goes for being on time for shifts, starting sessions on time, kicking people out of sessions on time, and running lessons and programmes in time with their schedules.
• We expect our staff to show up. Show up for your shifts, and be present in mind and body. If you need a shift covered, it is expected that you try to find a replacement before approaching the manager. If you do find cover, this still needs to be brought to the manager to confirm. If you are struggling to find cover, you can ask the manager for help on finding a creative solution.
• We expect our staff to present well. This means having good posture and an appearance that is welcoming and encourages interaction with guests. This means not walking around slouching, hand in pockets, and looking like you want to take a nap or go home. We expect our staff to carry energy in all of their actions. If you are on the floor, walk with a purpose, and avoid being absent-minded. This also means wearing a uniform that fits.
• We expect our staff to have good communication skills. This is in regards to guest interactions as well as interactions with coworkers and managers. Have appropriate body language when interacting with others and make eye contact when you are talking. If you are unsure how to do a task, ask.
• We expect our staff to be pushing their own progression. This means that we want our staff to have things outside of work that they are trying to better themselves at. It is hard to be a proponent of progression if you are not living it. This also means we expect our staff to upskill on the trampolines. It is free to bounce outside of your shift so take advantage of it.
• We expect our staff to use proper channels to communicate issues. We care about all of our staff and want to know if you are not happy with any aspect of your role. We also want to know if you’re going through a tough time so we can support you. With these types of issues, ask the manager for some time to sit down along and talk through things. For issues with the facility systems, or any other internal matters, make sure to use the relevant slack channels and make sure the right people know about the situation.